Return and Refund Policy
Return and Refund Policy
Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Please read our return and refund policy carefully to understand your rights and obligations.
1. Eligibility for Return or Refund
Items are eligible for a return or a partial/full refund under the following conditions:
- Incorrect Size Disclosure: If the size of the item you received differs from what was disclosed in the product description.
- Undisclosed Flaw: If the item has a flaw or defect that was not disclosed in either the product description or the listing images.
- Counterfeit Item: If the item can be proven to be counterfeit.
2. Conditions for Full Refund
A full refund will only be issued if the following conditions are met:
- The price tag must not have been removed from the item.
- The item must be returned to us in its original condition.
3. Return Process
To initiate a return, please ensure the following:
- The item must be returned to us before any refund is processed.
- Once the item is received and inspected, we will notify you of the approval or rejection of your refund.
- In any case, let us know about the issue you are experiencing beforehand for a smooth return or refund process.
4. Refund Procedure
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- If the item does not meet the criteria for a full refund, a partial refund may be offered at our discretion.
5. Contact Us
For any clarifications, issues, or to initiate a return, please fill out the contact form on our website or contact us via email at rabonavintage@gmail.com.